Software Recovery Tool can help you to
reset and recover your phone software at
home, if your phone is experiencing software related or software update
problems. With Windows Phone 8 models,
you can also recover your phone in case
your phone is not responding, it appears to be stuck, or it is not starting.
>>Important! Using the Software
Recovery Tool will erase all content
stored on your phone, including apps
and games (along with app data and
game progress), text messages, call
history, music, photos and more. If
possible, you should back up your
phone first (Settings > backup). You
will be able to restore a backup once
the recovery is complete.
Note: The recovery process may
take some time depending on your
internet connection speed, and you
cannot use your phone during the
installation. The latest approved
version of the software in your
phone and model will be installed.
Prerequisites for your computer (PC):
>Microsoft Windows 7 or newer.
>USB cable to connect your phone to
the computer.
>Minimum 4 GB free storage space.
Which tool should I use?
Use the Windows Phone Recovery Tool for
all Lumia phones running Windows Phone 8 or newer. For all other Nokia branded phones use the Lumia Software Recovery Tool. To see which Windows Phone operating system (OS) version is currently installed on your phone, go to Settings > about.
>>Windows Phone Recovery Tool (for Lumia phones running Windows Phone 8 or newer)
1. Download and install Windows Phone
Recovery Tool to your computer. If
possible, make sure that your phone's battery is fully charged.
2. When the installation has finished,
start the application and the main
screen will appear:
Download Windows PhoneRecovery Tool
click here 
1. If your phone is not automatically
detected, disconnect all phones from
your computer and press My phone
was not detected at the bottom of
the main screen.
2. If prompted, select the phone
manufacturer.
3. Connect your phone to your
computer with a compatible USB cable.
4. Wait for your computer to detect the
connected phone and follow the
screen instructions. If the phone is not connected within one minute.
you can try to restart your phone:
Keep USB connected, press and hold
the Power and Volume down keys
simultaneously. Release the pressed
keys when phone vibrates.
5. Press Install software to start
installing the software to your
phone.
Lumia Software Recovery Tool (for older
Lumia and other Nokia phones)
1. Download and install Lumia Software
Recovery Tool to your computer. If
possible, make sure that your phone's battery is fully charged.
2. Start Lumia Software Recovery Tool,
and connect your phone to your computer with a compatible USBcable. If prompted, select the correct USB mode on your phone:
Nokia Suite or Modem.
3. Follow the instructions shown on the
tool.
For download tool click here
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